About ordering online

These items below are for web shop purchases only!

  • How can I pay?
    Currently payments for purchases on our site you make after I receive the order.
  • How much does transportation cost?
    Delivery in the territory of Kosovo is 2.00 €, for Albania and Northern Macedonia it is 5.00 €! (always based on standard package)
    * all deliveries over 50.00 € in the territory of Kosovo are free.
  • Can I buy from outside Kosovo?
    We make deliveries throughout the territory of Kosovo. For shipments abroad contact info@keneta.net or +383 (0) 44 212-816
  • How late is the order?
    For orders within the territory of Kosovo, the delivery time is 24 hours, while in Albania and Northern Macedonia it is about 1 week.
  • If I want to return a product how should I proceed?
    Këneta accepts the return of products, within a period of 14 days, with undamaged packaging and packaging, unused and accompanied by all accessories and invoice.
    Reimbursement includes only the price of the product and not shipping costs. The cost of returning the returned product is borne by the Customer.
    Defective, damaged, used or contaminated returned products can not be accepted and in these cases no refund will be made.
  • Can I buy by paying at the bank?
    Not at the moment.
  • Do you offer product service?
    Yes, for all the brand equipment we represent.
  • Is there a product warranty I buy?
    We are one of the largest suppliers of this category for the last 20 years. We have the full trust of our suppliers from all over Europe and their products are always original and certified for this market. For all equipment and machines we offer at least 12 months warranty